CREW TERMS OF SERVICE

Terms of Service for Crew Studio Ventures LLC

Version: 1.0

Effective Date: June 1, 2026

Company: Crew Studio Ventures LLC

Address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, United States

Contact Form: https://meet-crew.com/contact

Compliance Contact: compliance@meet-crew.com

Support Contact: support@meet-crew.com

Privacy Contact: privacy@meet-crew.com

These Terms of Service (“Terms”) govern access to and use of the Crew mobile application, web application, platform, websites, APIs, dashboards, software tools, communication features, marketplace features, lead and inquiry management features, campaign management features, documentation tools, team management tools, payout request features, operator tools, and related services made available by Crew Studio Ventures LLC (“Crew,” “Company,” “we,” “us,” or “our”).

By creating an account, accessing the Platform, accepting these Terms, joining a workspace, submitting or managing a customer inquiry, participating in a Deal, accepting Deal Terms, inviting Users, acting as an Independent Operator, using a Platform Balance feature, requesting a payout, accessing Business Customer features, or otherwise using Crew, you agree to be bound by these Terms and all applicable supplemental terms.

If you do not agree to these Terms, you may not access or use the Platform.

1. IMPORTANT PLATFORM POSITIONING

1.1 Crew Is a Software Platform

Crew is a digital software platform for business and professional users. Crew helps independent Creators, Independent Agents, Independent Operators, Business Customers, Brands, partners, agencies, and professional users manage lead generation, customer inquiry distribution, performance campaigns, B2B marketing operations, sales operations, brand opportunities, affiliate-like opportunities, campaign documentation, payout tracking, and related business workflows.

Crew may provide tools for:

lead and customer inquiry management
customer inquiry submission and distribution
campaign management
performance campaign operations
B2B marketing and sales operations
brand deal discovery
affiliate-like deal discovery
business customer access
creator business management
independent agent business management
operator and workspace management
team and role management
inquiry documentation
consent and opt-in documentation
reporting and analytics
payout request management
Platform Balance display
API, CSV, CRM, and related data export tools
content rights documentation
community features
independent operator tools
community growth tools
controlled operator spend tools
support and compliance workflows

1.2 Crew Is Not a Sales Agency

Crew is not a sales agency, staffing agency, employment agency, door-to-door sales company, call center, field sales organization, marketing agency, franchise system, multi-level marketing organization, employer, personnel provider, housing provider, property manager, accommodation provider, or operator of local teams or shared living spaces, unless expressly agreed in a separate written agreement signed by Crew.

Crew provides software, platform access, lead and inquiry infrastructure, campaign tools, documentation tools, marketplace functionality, deal acceptance workflows, and related technology infrastructure.

1.3 Crew Enables; Crew Does Not Operate Your Business

Crew enables Users to manage their own activities. Crew does not control how independent Users run their creator, agent, operator, affiliate-like, brand, campaign, or team business.

Unless expressly agreed otherwise in writing:

Crew does not assign mandatory work
Crew does not set mandatory working hours
Crew does not require Users to accept Deals
Crew does not require Users to work in specific territories
Crew does not operate Users’ teams
Crew does not operate Creator Houses, shared living spaces, apartments, Airbnbs, or local hubs
Crew does not supervise Users as employees
Crew does not guarantee income, revenue, followers, conversions, leads, inquiries, commissions, payouts, or Deals

Crew does not provide housing, loans, credit, rent advances, or personal repayment plans to Creators or Independent Agents.

1.4 Business and Professional Use Only

The Platform is intended only for business, commercial, professional, entrepreneurial, creator, affiliatelike, brand, campaign, lead generation, sales operations, and B2B purposes.

By using the Platform, you confirm that you use Crew for business or professional purposes and not primarily as a consumer.

1.5 Minimum Age

You must be at least 18 years old to use the Platform.

2. DEFINITIONS

2.1 “Platform”

“Platform” means the Crew app, web app, websites, dashboards, APIs, software tools, databases, workflows, communication features, marketplace functions, customer inquiry tools, lead management tools, documentation tools, payout request tools, operator tools, community tools, and related services.

2.2 “User”

“User” means any person or entity that accesses or uses the Platform.

2.3 “Creator”

“Creator” means a User who uses content, audience, community, personal brand, online presence, offline presence, referrals, or other professional activity to participate in Deals, Brand opportunities, affiliate-like opportunities, customer inquiry generation, or campaign activities.

2.4 “Independent Agent”

“Independent Agent” means a User who independently generates, submits, documents, manages, validates, or supports customer inquiries, leads, campaign responses, or business opportunities through the Platform.

2.5 “Independent Operator” or “IO”

“Independent Operator” or “IO” means an independent business user who creates, invites, organizes, supports, or manages their own team, workspace, community, campaign group, session, or business structure using the Platform.

2.6 “Verified Independent Operator”

“Verified Independent Operator” means an Independent Operator approved by Crew for enhanced tools, permissions, workspace features, operator spend features, community growth features, or other advanced Platform functionality.

2.7 “Business Customer”

“Business Customer” means any business, company, Brand, partner, agency, energy company, installer, roofing company, sales organization, investment syndicate, service provider, or other professional customer that uses the Platform or receives customer inquiries, leads, campaign responses, data, services, or access through Crew.

2.8 “Brand”

“Brand” means a Business Customer or company that offers a Brand Deal, affiliate-like campaign, ambassador opportunity, performance campaign, content opportunity, inquiry campaign, lead campaign, or similar business opportunity through or in connection with the Platform.

2.9 “Deal”

“Deal” means any monetization opportunity, lead generation opportunity, customer inquiry opportunity, Brand Deal, affiliate-like offer, performance campaign, referral opportunity, content brief, B2B campaign, business development campaign, inquiry distribution campaign, or similar opportunity made available through or in connection with the Platform.

2.10 “Deal Terms”

“Deal Terms” means the specific terms applicable to a Deal, including eligibility, allowed channels, prohibited conduct, compensation, payout trigger, lead or inquiry criteria, rejection window, tracking, proof requirements, approval processes, content rights, disclosure duties, distribution rules, Business Customer rules, and compliance requirements.

2.11 “Customer Inquiry” or “Inquiry”

“Customer Inquiry” or “Inquiry” means information submitted by or on behalf of a potential customer, prospect, lead, interested party, business contact, consumer, homeowner, property owner, company, or other person or entity expressing potential interest in a product, service, consultation, offer, campaign, or Business Customer.

2.12 “Lead”

“Lead” means a Customer Inquiry or customer-related opportunity that may be submitted, documented, validated, matched, distributed, exported, or made available through the Platform.

2.13 “Exclusive Inquiry”

“Exclusive Inquiry” means an Inquiry that, according to applicable Deal Terms, is intended to be assigned, sold, distributed, or made available to only one Business Customer.

2.14 “Shared Inquiry”

“Shared Inquiry” means an Inquiry that, according to applicable Deal Terms, may be assigned, sold, distributed, matched, exported, or made available to multiple Business Customers.

2.15 “Matched Inquiry”

“Matched Inquiry” means an Inquiry that is assigned, recommended, distributed, prioritized, or made available based on matching logic, including region, product interest, customer data, Business Customer availability, installer availability, capacity, performance data, quality data, Independent Agent performance, Business Customer preferences, Deal Terms, or other Platform logic.

2.16 “Valid Inquiry”

“Valid Inquiry” means an Inquiry that meets the applicable validity requirements set out in the relevant Deal Terms. Such requirements may include reachability, confirmed interest, minimum required data fields, geographic availability, product suitability, basic feasibility, eligibility, consent documentation, customer confirmation, Business Customer requirements, or other deal-specific criteria.

A Valid Inquiry does not guarantee a purchase, appointment, installation, contract, conversion, payment, or successful transaction.

2.17 “Qualified Inquiry”

“Qualified Inquiry” means an Inquiry that has passed additional qualification criteria under applicable Deal Terms, which may include interest confirmation, contact verification, eligibility, product suitability, feasibility, documentation, or Business Customer acceptance.

2.18 “Rejection Window”

“Rejection Window” means the period during which a Business Customer may reject an Inquiry under applicable Deal Terms. Unless Deal Terms state otherwise, the default Rejection Window is 48 hours from delivery or availability of the Inquiry.

2.19 “Platform Balance”

“Platform Balance” means an informational ledger displayed in the Platform showing estimated, pending, approved, payable, or historical amounts associated with Deals, Valid Inquiries, bonuses, payouts, or other approved earnings.

Platform Balance is not a bank account, stored value account, e-money account, payment account, deposit account, wallet, or financial account. Amounts become payable only if approved under applicable Deal Terms and Payout Terms.

2.20 “Payout”

“Payout” means a payment, reward, commission, fee, incentive, success participation, affiliate-like compensation, referral compensation, lead compensation, inquiry compensation, bonus, or other monetary amount potentially payable under applicable Deal Terms or Payout Terms.

2.21 “Payout Request”

“Payout Request” means a request submitted through the Platform for payment of approved Platform Balance, subject to minimum thresholds, verification, Deal Terms, Payout Terms, compliance review, and payment processing.

2.22 “Community Growth Pool”

“Community Growth Pool” means a discretionary internal Crew funding pool, funded from Crew’s own revenue, margin, fees, lead fees, success fees, brand fees, or operating budget, that Crew may use to support eligible Independent Operators, community sessions, campaign sessions, operator activities, or growth initiatives.

2.23 “Operator Spend Card”

“Operator Spend Card” means a limited, revocable, controlled spend tool made available by Crew to selected Verified Independent Operators for pre-approved business expenses connected to independent community, campaign, travel, accommodation, workspace, or session-related activities.

2.24 “Content”

“Content” means any text, images, videos, audio, files, documents, data, comments, messages, posts, reports, uploads, screenshots, forms, links, creative assets, campaign materials, Brand materials, User submissions, proof materials, or other materials available through or uploaded to the Platform.

2.25 “Restricted Vertical”

“Restricted Vertical” means a category of Deal, product, service, industry, or campaign that is subject to additional approval, restrictions, compliance requirements, or Deal Terms.

2.26 “Prohibited Vertical”

“Prohibited Vertical” means a category of Deal, product, service, industry, or campaign that is not allowed on the Platform.

3. ACCOUNT REGISTRATION AND ACCESS

3.1 Account Creation

To use certain Platform features, you must create an account and provide accurate, current, and complete information.

You agree to keep your account information up to date, including your name, email, phone number, address, business information, tax information, payout information, role information, and verification information where required.

3.2 Verification

Crew may require identity, business, tax, payment, compliance, or eligibility verification before allowing access to certain features, roles, Deals, Business Customer tools, Independent Operator tools, Operator Spend Card access, API exports, CRM exports, or payout requests.

Verification may include:

email verification
phone verification
identity checks
tax information
business registration information
bank account verification
social or professional profile verification
compliance review
manual approval
Business Customer review
Deal-specific approval

3.3 No Right to Access

Crew may approve, reject, limit, suspend, downgrade, upgrade, or revoke access to accounts, roles, Deals, payout features, API features, Business Customer features, Independent Operator features, Operator Spend Card features, or other Platform functionality at its discretion, subject to applicable law.

3.4 Account Security

You are responsible for keeping your credentials secure. You may not share your account, allow unauthorized access, or use another person’s account.

You must notify Crew immediately if you suspect unauthorized access, compromise, loss, or misuse of your account or device.

3.5 Account Deletion

Users may request deletion of their account through the app settings or through available support channels.

Crew may retain certain records after account deletion where required or reasonably necessary for legal, accounting, tax, payout, fraud prevention, documentation, regulatory, dispute resolution, audit, data protection, or legal defense purposes.

Crew generally aims to delete or anonymize operational account data after 12 months, unless a longer retention period is legally required or reasonably necessary for the purposes listed above.

4. PLATFORM LICENSE AND RESTRICTIONS

4.1 Limited License

Subject to these Terms, Crew grants you a limited, revocable, non-exclusive, non-transferable, nonsublicensable license to access and use the Platform for lawful business and professional purposes.

4.2 Restrictions

You may not:

copy, modify, sell, lease, sublicense, or commercially exploit the Platform except as expressly permitted
reverse engineer, decompile, or attempt to extract source code
bypass security or access controls
scrape, crawl, harvest, or extract data without authorization
use bots, automation, scripts, or unauthorized API access
interfere with Platform operation
upload malware or harmful code
impersonate another person or entity
misuse Brand or User data
create fake accounts
manipulate tracking, validation, or payout systems
use the Platform for unlawful, fraudulent, deceptive, harmful, or unauthorized purposes

4.3 Updates and Changes

Crew may update, modify, improve, restrict, discontinue, or remove Platform features at any time.

Crew does not guarantee that any specific feature, Deal, Business Customer, role, workflow, integration, export, API, or functionality will remain available.

5. NO EMPLOYMENT, AGENCY, FRANCHISE, OR

SALES ORGANIZATION

5.1 No Employment

Your use of the Platform does not create an employment relationship, worker relationship, internship, apprenticeship, labor relationship, or similar relationship with Crew.

Crew does not hire you merely because you create an account, use the Platform, join a workspace, participate in a Deal, generate Inquiries, act as an Independent Operator, receive Platform Balance, request a Payout, or access an Operator Spend Card.

5.2 No Agency

You are not an agent, legal representative, employee, officer, director, partner, joint venturer, franchisee, subcontractor, or authorized representative of Crew unless expressly agreed in a separate written agreement signed by Crew.

You may not bind Crew, make representations on behalf of Crew, sign contracts for Crew, promise payments by Crew, or hold yourself out as acting for Crew.

5.3 No Sales Agency Relationship

Crew is not your sales agency and you are not Crew’s sales representative merely by using the Platform.

Crew does not operate a salesforce through the Platform. Crew provides technology, tools, inquiry infrastructure, marketplace features, documentation, campaign, payout request, operator, and business management functionality.

5.4 No Franchise

Nothing in these Terms creates a franchise, franchise-like system, territory franchise, business format franchise, or similar relationship.

You may not describe yourself, your workspace, your team, your community, your session, your local hub, or your business as a Crew franchise, Crew branch, Crew office, Crew sales unit, Crew accommodation, or Crew-operated location.

5.5 No Mandatory Work

Crew does not require you to accept any Deal, perform any specific activity, work any minimum hours, work in any particular location, visit any particular area, generate any specific number of Inquiries, or produce any specific result.

Deal Terms may define eligibility, compliance rules, validation criteria, payout triggers, documentation obligations, and permitted channels for voluntary Deal participation.

6. DEALS AND DEAL ACCEPTANCE

6.1 Deal Access

Crew may display, recommend, introduce, or provide access to Deals. Deal availability may depend on:

location
role
verification status
product category
professional profile
performance history
quality history
Business Customer requirements
Independent Operator status
language
region
capacity
Deal Terms
compliance status
applicable law

6.2 No Guarantee

Crew does not guarantee that you will receive access to any Deal, be accepted by any Business Customer, generate any Valid Inquiry, earn any Payout, or achieve any business result.

6.3 Deal Terms Required

Each Deal may be subject to specific Deal Terms.

Before participating in a Deal, submitting Inquiries, generating Payouts, using Brand materials, or accessing Deal-specific functionality, you may be required to accept the applicable Deal Terms in the Platform.

6.4 Deal Acceptance Log

Crew may record Deal acceptance information, including:

User ID
workspace ID
Deal ID
Deal Terms version
language version
timestamp
IP address
device information
user-agent
acceptance method
OTP or signature reference, where applicable
consent record
accepted document snapshot

Such records may be used for documentation, compliance, payout review, dispute resolution, audit, legal defense, data protection, Business Customer verification, and fraud prevention.

6.5 Deal Terms Control

If Deal Terms conflict with these Terms, the Deal Terms control for the relevant Deal only, unless expressly stated otherwise.

6.6 Deal Types

Deals may include:

lead generation
customer inquiry distribution
shared inquiry campaigns
exclusive inquiry campaigns
matched inquiry campaigns
performance campaigns
B2B marketing operations
B2B sales operations
customer response campaigns
Brand Deals
affiliate-like campaigns
referral campaigns
content campaigns
ambassador campaigns
Business Customer campaigns
restricted Energy/Solar campaigns
other approved business opportunities

6.7 Crew’s Role May Vary

Depending on the Deal, Crew may act as:

software platform provider
campaign management platform
inquiry infrastructure provider
documentation tool
marketplace provider
data hosting provider
administrative facilitator
payout request facilitator
Business Customer technology provider
API/CRM export provider
independent controller
processor
joint controller
or another role described in the applicable Deal Terms or data protection terms

Crew’s role for each Deal is determined by the applicable Deal Terms, Business Customer Terms, data protection terms, and actual processing activities.

7. LEAD AND CUSTOMER INQUIRY TERMS

7.1 Customer Inquiry Submission

The Platform may allow Creators, Independent Agents, Independent Operators, Business Customers, or potential customers to submit, document, validate, process, match, distribute, or export Customer Inquiries.

7.2 Inquiry Ownership and Use

Where an Independent Agent or Creator generates an Inquiry independently, the underlying business opportunity may be associated with that User, subject to applicable Deal Terms, data protection law, consent records, Business Customer rights, and Platform Rules.

Crew may process, host, validate, document, match, distribute, export, and manage such Inquiries as necessary to operate the Platform, provide Deal functionality, support Business Customers, provide API/ CSV/CRM exports, document consent, process payouts, prevent fraud, and comply with law.

7.3 Exclusive and Shared Inquiries

Inquiries may be exclusive, shared, matched, or otherwise distributed depending on the applicable Deal Terms.

Unless Deal Terms expressly state that an Inquiry is exclusive, Crew may treat the Inquiry as potentially non-exclusive, shared, matched, or distributable to one or more suitable Business Customers, subject to applicable consent records and data protection requirements.

7.4 Matching Logic

Crew may use matching logic to determine suitable Business Customers, recipients, priority, routing, or distribution of Inquiries.

Matching logic may consider:

product interest
region
customer information
suitability
Business Customer availability
installer availability
partner capacity
Business Customer preferences
Independent Agent performance
quality scores
rejection history
Deal Terms
campaign limits
compliance restrictions
technical feasibility
business rules
Platform logic

7.5 Hyperplace as Standard Recipient for Certain Users

For Level 1 and Level 2 Users, unless Deal Terms state otherwise, Hyperplace may act as the standard Business Customer or initial Lead recipient for certain Inquiries.

Hyperplace may process, qualify, route, distribute, or forward such Inquiries to one or more suitable companies, partners, installers, service providers, or Business Customers, depending on the Inquiry, region, product category, partner availability, capacity, and applicable consent record.

Hyperplace is not Crew. Hyperplace may be affiliated with Crew or part of the same broader group structure, but it acts as a separate Business Customer or recipient unless expressly stated otherwise.

7.6 Recipient Disclosure

Before a potential customer finalizes an Inquiry submission, Crew should provide a reasonable disclosure of the companies, Business Customers, recipients, or recipient categories that may receive the Inquiry.

Where technically available, the Platform may display current potential recipients or selected recipients, including company name, logo, contact information, callback number, or similar information.

After final submission, the Platform may display a confirmation or thank-you page showing which company or companies may contact the customer.

7.7 Consent and Opt-In Documentation

Inquiries may require consent, opt-in, OTP confirmation, signature, or other confirmation before final submission, distribution, contact, or validation.

Consent records may include:

timestamp
User or customer identifier
IP address
device information
user-agent
phone number
OTP reference
signature reference
accepted text version
privacy notice version
recipient list or recipient category
Deal ID
distribution rules
contact permission
confirmation page information

Crew may make consent records available to relevant Business Customers, partners, or recipients upon request where necessary for legal, compliance, audit, verification, or dispute purposes.

7.8 Valid Inquiry

A Valid Inquiry generally means an Inquiry that meets the validation criteria stated in the applicable Deal Terms.

Depending on the Deal, such criteria may include:

reachability
confirmed interest
required minimum data fields
geographic availability
product suitability
basic feasibility
eligibility
customer confirmation
consent documentation
OTP or signature confirmation
partner availability
Business Customer acceptance criteria
product-specific criteria
compliance requirements

A Valid Inquiry does not guarantee a sale, appointment, installation, contract, payment, availability, financing, eligibility, or conversion.

7.9 Restricted Energy/Solar Criteria

For Restricted Verticals such as Energy or Solar, Inquiry validity may depend on additional criteria, including:

property type
ownership status
location
roof condition
technical feasibility
energy consumption
installer availability
grid or regional constraints
product suitability
eligibility requirements
legal capacity
customer confirmation
Business Customer-specific requirements
partner-specific acceptance rules
Deal Terms may define additional validation and rejection criteria

7.10 No Lead Quality Guarantee

Unless expressly stated in Deal Terms, Crew does not guarantee that any Inquiry will:

result in a sale
result in a contract
result in an appointment
be reachable after delivery
be financially qualified
be technically feasible
be legally eligible
be exclusive
be accurate in every respect
generate revenue
be accepted by a Business Customer
satisfy any subjective expectation

7.11 Rejection Window

Unless Deal Terms state otherwise, Business Customers may reject an Inquiry within 48 hours of delivery or availability.

A rejection must be based on the applicable Deal Terms, such as duplicate Inquiry, missing required data, invalid contact information, no confirmed interest, product ineligibility, technical infeasibility, consent defect, fraud, or other defined invalidity reason.

If no rejection is submitted within the applicable Rejection Window, the Inquiry may be deemed accepted for payout, billing, reporting, or validation purposes, subject to fraud review, compliance review, and Deal Terms.

7.12 Credits and Goodwill

Unless Deal Terms state otherwise, Crew does not provide automatic refunds for rejected Inquiries.

Crew may, at its discretion or under applicable Deal Terms, issue credits, replacements, billing adjustments, goodwill adjustments, or other remedies.

7.13 No Storno by Default

Unless Deal Terms expressly provide otherwise, accepted Valid Inquiries are not subject to a general “storno” or clawback after the Rejection Window. However, Crew may reverse, withhold, adjust, or investigate amounts in cases of fraud, manipulation, consent defects, legal risk, duplicate submission, material breach, or clear error.

7.14 API, CSV, and CRM Export

Business Customers may be able to receive or export Inquiries through API, CSV, CRM integration, manual export, dashboard access, email, webhook, or other approved delivery methods.

Business Customers are responsible for their own use, storage, protection, deletion, legal basis, customer contact, and onward transfer of exported data.

8. BUSINESS CUSTOMER TERMS

8.1 Business Customer Responsibility

Business Customers are responsible for:

their campaigns
products
services
claims
prices
acceptance criteria
rejection criteria
customer contact
legal compliance
data protection compliance
consumer protection compliance
advertising compliance
sales compliance
sector-specific compliance
downstream partner compliance
use of exported data
API/CRM integration security
payment obligations
Deal Terms they approve or request

8.2 Business Customer Payments

Business Customers may pay Crew for:

SaaS access
campaign access
Business Customer platform access
lead fees
customer inquiry fees
success fees
brand fees
platform fees
API fees
CRM integration fees
campaign setup fees
performance fees
data delivery fees
other agreed business fees

8.3 No Guaranteed Results

Unless expressly agreed in specific Business Customer Terms, Crew does not guarantee:

a number of Inquiries
customer conversion
customer reachability after delivery
sales results
installation results
contract conclusion
revenue
exclusive access
appointment rates
acceptance rates
product feasibility
campaign profitability

8.4 Business Customer Data Use

Business Customers may use Inquiry data only for the purposes permitted by consent records, Deal Terms, Business Customer Terms, applicable privacy notices, and law.

Business Customers may not resell, misuse, unlawfully enrich, unlawfully transfer, or contact customers without a lawful basis.

8.5 Business Customer Rejection

Business Customers must reject invalid Inquiries within the applicable Rejection Window and provide a valid rejection reason.

Crew may reject abusive, excessive, unsupported, late, or bad-faith rejection attempts.

8.6 Hyperplace and Group Companies

Hyperplace or other affiliated companies may act as Business Customers, Lead recipients, campaign operators, or downstream distributors.

Crew and Hyperplace remain separate legal or operational parties unless expressly stated otherwise.

9. PAYOUTS, PLATFORM BALANCE, AND PAYOUT

REQUESTS

9.1 Platform Balance

The Platform may display Platform Balance for eligible Users.

Platform Balance is an informational and accounting ledger only. It is not a bank account, e-money account, stored value account, deposit account, payment account, wallet, or financial product.

9.2 No Entitlement Until Approved

Pending, estimated, tracked, or displayed amounts do not guarantee payment.

Amounts become payable only when approved under applicable Deal Terms, Payout Terms, validation rules, Rejection Windows, fraud review, compliance review, tax requirements, and payout procedures.

9.3 Payout Request Required

Users must request payouts through the Platform.

Payouts are not automatically made merely because Platform Balance is displayed.

9.4 Minimum Payout Threshold

Unless Deal Terms or Payout Terms state otherwise, the minimum approved Platform Balance required to submit a Payout Request is 500 EUR or the equivalent amount determined by Crew.

Crew may change the minimum payout threshold with notice where required by law.

9.5 Payment Outside the App

The Platform may display Platform Balance and allow Payout Requests. Actual payout execution may occur outside the App through bank transfer, Mercury, Stripe Connect, payment provider, or another approved payment rail.

No cryptocurrency payouts are supported.

9.6 Bank Fees

Crew generally covers standard bank fees for ordinary approved payouts.

Crew may deduct, pass on, or require reimbursement for extraordinary fees, failed payment fees, incorrect bank details, rejected transfers, currency conversion fees, intermediary bank fees, compliancerelated fees, or fees caused by User error.

9.7 Payout Conditions

A Payout may require:

approved Platform Balance
minimum threshold
valid bank information
tax information
identity verification
business verification
no unresolved fraud review
no unresolved compliance review
no unresolved Deal dispute
no account suspension
no legal restriction
no payment provider restriction
acceptance of Payout Terms

9.8 Taxes

Users are responsible for all taxes, duties, social contributions, business registrations, invoices, reporting obligations, and other government obligations arising from their activities or Payouts.

Crew may request tax forms, withhold amounts where legally required, report payments where legally required, or suspend Payouts until required information is provided.

9.9 No Negative Platform Balance

Crew does not create negative Platform Balances for Creators or Independent Agents in connection with accommodation costs, Operator Spend Card expenses, community costs, or general Platform use.

9.10 Payout Adjustments

Crew may withhold, delay, adjust, reduce, reverse, or investigate Platform Balance or Payouts in cases of:

fraud
manipulation
duplicate Inquiries
invalid Inquiries
fake documentation
consent defects
Deal Terms violations
Business Customer disputes
payment processor issues
legal risk
tax issues
sanctions restrictions
account compromise
technical error
compliance review
other valid reason under applicable terms

10. COMMUNITY GROWTH POOL

10.1 Discretionary Pool

Crew may, at its sole discretion, allocate a portion of its own platform revenue, success fees, brand fees, lead fees, Business Customer fees, commercial margin, or operating budget to a Community Growth Pool or similar incentive program.

10.2 No User Entitlement

The Community Growth Pool does not create any entitlement for any User, Creator, Independent Agent, Independent Operator, Business Customer, or third party.

10.3 Not a Deduction From User Payout

The Community Growth Pool is funded from Crew’s own revenue or margin and does not constitute a deduction from any already-earned User Payout.

User Payouts are determined solely by applicable Deal Terms.

10.4 Permitted Uses

Crew may use the Community Growth Pool to support:

Independent Operator bonuses
campaign sessions
community sessions
growth initiatives
operator activities
travel support
workspace support
accommodation-related business expenses
event support
training support
quality incentives
other approved business support

10.5 No Housing or Credit

The Community Growth Pool does not constitute housing, rent advance, credit, loan, wage, salary, guaranteed reimbursement, or financial product.

11. INDEPENDENT OPERATORS

11.1 Independent Operator Status

Independent Operators act independently and are not employees, agents, franchisees, representatives, branch managers, sales managers, or officers of Crew.

11.2 Independent Team and Workspace Management

Independent Operators may use the Platform to create, invite, organize, support, or manage their own teams, workspaces, communities, or campaign groups.

Such teams, workspaces, communities, or groups are independent User-organized structures and are not Crew teams, Crew departments, Crew branches, Crew sales teams, Crew offices, Crew accommodations, or Crew-operated organizations.

11.3 IO Responsibility

Independent Operators are responsible for:

their own business operations
their own teams
their own workspace rules
their own communications
their own onboarding
their own business costs
their own tax obligations
their own legal compliance
their own insurance
their own internal arrangements
their own reimbursement arrangements
their own housing or travel arrangements
disputes with their participants
compliance with Deal Terms
compliance with applicable law

11.4 No Authority to Represent Crew

Independent Operators may not:

represent themselves as Crew employees
represent their team as a Crew team
represent their location as a Crew office
sign agreements for Crew
promise payments by Crew
bind Crew to any obligation
use Crew’s name, logo, or trademarks without permission
describe any team, community, session, or accommodation as Crew-operated

11.5 Internal Agreements

Any agreement between an Independent Operator and other Users is solely between those parties.

Crew is not a party unless Crew expressly signs such agreement.

Crew may provide templates, tools, or documentation features, but such support does not make Crew responsible for the underlying arrangement.

11.6 Removal of IO Access

Crew may suspend, downgrade, or remove Independent Operator permissions if Crew believes there is fraud, misuse, legal risk, data misuse, Brand risk, User harm, non-compliance, poor documentation, excessive rejection rates, payment risk, or violation of these Terms.

12. OPERATOR SPEND CARD

12.1 General

Crew may, at its sole discretion, provide selected Verified Independent Operators with limited, revocable access to an Operator Spend Card or similar controlled spending tool.

12.2 Approved Purpose

The Operator Spend Card may be used only for pre-approved business expenses connected to independent community, campaign, travel, accommodation, workspace, or session-related activities.

Crew may set individual spending limits, merchant restrictions, approval requirements, receipt requirements, reporting obligations, usage periods, and other controls.

12.3 Funding Source

The Operator Spend Card is funded from Crew’s own operating budget, commercial margin, Community Growth Pool, or similar internal funding source.

It does not constitute a loan, credit facility, rent advance, wage, salary, guaranteed bonus, reimbursement entitlement, housing benefit, payment account, stored value account, e-money account, or User wallet.

12.4 IO as Contracting Party

Independent Operators remain solely responsible for any accommodation, travel, vendor, event, workspace, or third-party booking arrangements they enter into.

If an Independent Operator books accommodation, travel, workspace, or any third-party service, the Independent Operator acts as the contracting party toward the relevant provider.

Use of an Operator Spend Card does not make Crew a landlord, tenant, housing provider, travel provider, event organizer, property manager, broker, guarantor, employer, franchise operator, or party to any third-party booking or agreement.

12.5 What Crew Does Not Do

Crew does not:

select accommodation
select residents
operate shared living spaces
hold rental agreements for IOs
hold Airbnb accounts for IOs
advertise any accommodation as a Crew house
impose daily work duties
link accommodation to mandatory shifts or territories
require Creators, Independent Agents, or other Users to repay accommodation costs to Crew
create negative Platform Balances for Users in connection with accommodation costs
provide personal housing benefits to Users
provide rent advances to Creators or Independent Agents

12.6 Voluntary Participation

Users participating in any community, travel, accommodation, workspace, or session arrangement organized by an Independent Operator do so voluntarily.

Crew does not require Users to participate, generate leads, perform work, meet quotas, attend sessions, occupy accommodation, or repay accommodation-related costs to Crew.

12.7 Revocation

Crew may suspend, revoke, reduce, or modify Operator Spend Card access at any time, including in case of suspected misuse, missing receipts, policy violations, fraud risk, excessive rejection rates, Business Customer complaints, legal risk, payment risk, or business reasons.

12.8 Misuse

Independent Operators must use the Operator Spend Card only for approved purposes.

Misuse, unauthorized transactions, personal use, cash withdrawals, prohibited merchant usage, fraudulent charges, failure to provide required documentation, or violation of spend controls may result in:

card suspension
account suspension
removal of IO status
bonus reversal
reimbursement obligations by the Independent Operator
termination
legal action

12.9 Receipts and Documentation

Independent Operators must provide receipts, invoices, booking confirmations, purpose descriptions, session references, or other required documentation within the timeframe specified by Crew.

Unless Crew states otherwise, receipts should be uploaded within 48 hours after the transaction.

13. COMMUNITY SPACES AND CREATOR

CONNECTION FEATURES

13.1 Community Features

Crew may provide features that allow Users to connect with other Creators, Independent Agents, Independent Operators, or communities.

Crew may also provide tools for listing, discovering, documenting, or organizing independent community sessions, workspaces, local hubs, travel arrangements, shared accommodation arrangements, or collaboration opportunities.

13.2 No Crew Housing

Crew does not provide, operate, rent, lease, manage, broker, guarantee, finance, or supervise housing, accommodation, apartments, Airbnbs, hotels, living spaces, Creator Houses, Creator WGs, or local hubs.

13.3 Independent Arrangements

Any accommodation, travel, community, workspace, or collaboration arrangement is solely between the relevant Users or third-party providers.

Crew is not responsible for:

rent
deposits
damages
cancellations
house rules
safety
disputes
property conditions
roommate conflicts
local permits
taxes
insurance
injuries
losses
vendor failures

13.4 No Crew Branding

Users may not market, name, describe, or advertise any accommodation, workspace, community, local hub, apartment, Airbnb, or session as a Crew house, Crew apartment, Crew office, Crew accommodation, Crew branch, Crew workspace, or Crew-operated location without express written permission from Crew.

13.5 Reimbursement Tools

Crew may provide tools that allow Users or Independent Operators to document shared costs, reimbursement requests, or business-related support arrangements.

Such tools are documentation and workflow tools only. Crew does not act as a lender, creditor, debt collector, escrow agent, guarantor, landlord, broker, or payment institution for such arrangements.

14. CONTENT RIGHTS AND BRAND USE

14.1 User Content Ownership

Users retain ownership of Content they upload or create, subject to licenses granted in these Terms and applicable Deal Terms.

14.2 License to Crew

You grant Crew a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, copy, process, transmit, display, adapt, analyze, moderate, and otherwise use your Content as necessary to:

operate the Platform
provide services
process Deals
verify proof
facilitate payouts
provide reporting
support Business Customers
improve the Platform
enforce these Terms
comply with law
protect Users and Business Customers
prevent fraud

14.3 Brand and Business Customer Use

Where a Deal involves content, Brand materials, creator content, user-generated content, paid usage, ads, whitelisting, Spark Ads, dark posts, paid social usage, website usage, or similar rights, the applicable Content Rights Terms or Deal Terms must define:

permitted channels
duration
territory
paid or organic usage
editing rights
whitelisting rights
ad usage rights
usage fees
exclusivity
revocation rules
attribution
approval workflow
Business Customers may not use User Content beyond the rights granted in the applicable Deal Terms

14.4 User Responsibility

Users are responsible for ensuring that their Content:

is accurate where factual
does not infringe third-party rights
does not violate privacy rights
does not violate publicity rights
does not contain unauthorized personal data
does not contain unlawful, harmful, or deceptive material
complies with Deal Terms and applicable law

14.5 Content Removal

Crew may remove, restrict, disable, hide, moderate, or limit Content that Crew believes violates these Terms, law, app store rules, Business Customer requirements, Brand safety standards, or Platform integrity.

15. ADVERTISING, DISCLOSURES, AND

ENDORSEMENTS

15.1 Disclosure Duties

Users must comply with all advertising, endorsement, influencer, affiliate, referral, sponsorship, unfair competition, and consumer protection laws applicable to their content and activities.

15.2 Material Connections

Users must clearly and conspicuously disclose any material connection to a Brand, Business Customer, Deal, product, service, or offer where required by law or Deal Terms.

Material connections may include:

payment
free products
discounts
commissions
Platform Balance
affiliate-like compensation
referral compensation
sponsorship
Brand relationship
family or personal relationship
equity interests
other incentives

15.3 No Hidden Advertising

Users may not present sponsored, paid, affiliate-like, referral, or incentivized content as independent, organic, unpaid, or neutral content where disclosure is required.

15.4 No Misleading Claims

Users may not make false, misleading, unsubstantiated, exaggerated, or deceptive claims about any Brand, product, service, price, savings, income opportunity, health benefit, financial result, legal result, eligibility, customer outcome, installation outcome, or availability.

16. RESTRICTED AND PROHIBITED VERTICALS

16.1 Prohibited Verticals

The following verticals are prohibited unless Crew expressly approves otherwise in writing:

financial products
insurance
health products or health services
medical products or medical services
crypto assets
gambling
tobacco
nicotine
political campaigns
weapons
firearms
illegal products
unsafe products
deceptive products
regulated products without required approval

16.2 Restricted Verticals

Energy and Solar are Restricted Verticals.

Energy/Solar Deals may be allowed only under specific Deal Terms and compliance requirements.

16.3 Energy/Solar Restrictions

For Energy/Solar Deals, Users may not:

provide regulated advice without authorization
promise guaranteed savings
promise guaranteed installation
promise guaranteed eligibility
make unverified subsidy or funding claims
misrepresent technical feasibility
misrepresent installer availability
misrepresent contractual terms
conduct door-to-door activities unless Field Conduct Terms apply
collect or distribute data without required consent

16.4 Crew Review

Crew may reject, suspend, restrict, or remove any Deal, Business Customer, User, Vertical, product, service, claim, or campaign if Crew believes it creates legal, regulatory, reputational, user safety, Brand safety, data protection, or platform integrity risk.

17. FIELD ACTIVITIES

17.1 No Default Door-to-Door

Door-to-door, in-person sales, public solicitation, event solicitation, field sales, street team activities, or similar offline activities are not enabled by default.

Such activities may be allowed only if specifically approved under Deal Terms and Field Conduct Policy.

17.2 Field Conduct Policy

Where Field Activities are enabled, Users must comply with applicable Field Conduct Policy, local law, property rules, privacy law, consumer protection law, advertising law, anti-harassment rules, and Deal Terms.

17.3 No Crew Field Team

Even where Field Activities are enabled, Crew does not operate a field team, salesforce, or door-to-door organization unless expressly agreed in a separate written agreement.

18. ACCEPTABLE USE AND COMMUNITY SAFETY

Users may not use the Platform to:

violate law
commit fraud
mislead customers
impersonate anyone
harass, threaten, abuse, or exploit others
discriminate unlawfully
infringe intellectual property
violate privacy rights
upload harmful code
scrape data
sell or misuse personal data
send spam
conduct unauthorized telemarketing
conduct unauthorized email, SMS, or messaging campaigns
manipulate tracking
generate fake Inquiries
generate fake conversions
create fake accounts
sell accounts
evade suspension
launder money
promote illegal products
promote dangerous activities
exploit minors
promote hate or violence
misuse Brand assets
circumvent the Platform
damage Crew’s reputation or Platform integrity

19. MODERATION, REPORTING, AND

COMPLAINTS

19.1 Reporting

Users, Business Customers, customers, or affected persons may report illegal content, misuse, fraud, data concerns, intellectual property concerns, account abuse, safety concerns, or other issues through the Platform or through https://meet-crew.com/contact.

19.2 Moderation

Crew may review, moderate, restrict, remove, disable, or limit accounts, Content, Deals, Inquiries, exports, roles, payouts, or Platform features to protect Users, Business Customers, customers, legal compliance, app store compliance, data protection, Brand safety, and Platform integrity.

19.3 Appeals

Where required by law or offered by Crew, affected Users may submit a complaint or appeal regarding certain moderation, suspension, restriction, or removal decisions.

Crew may define additional appeal procedures in Platform Policies or regional addenda.

20. DATA PROTECTION AND PRIVACY

20.1 Privacy Notices

Use of the Platform is subject to Crew’s Privacy Policy and applicable supplemental privacy notices.

20.2 Data Roles May Vary

Depending on the feature, Deal, workspace, Business Customer relationship, Independent Agent relationship, Independent Operator relationship, customer consent, and jurisdiction, Crew may act as:

independent controller
processor
service provider
joint controller
platform provider
technology provider
data host
documentation provider

The applicable role may be described in Privacy Notices, Data Processing Agreements, Joint Controller Terms, Business Customer Terms, Deal Terms, or regional addenda.

20.3 User Responsibility

Users must ensure that they have a lawful basis to collect, submit, upload, store, process, share, export, or otherwise use personal data through the Platform.

20.4 Business Customer Responsibility

Business Customers are responsible for personal data they receive, request, collect, export, store, use, contact, or process in connection with Inquiries, Deals, API exports, CSV exports, CRM exports, or campaigns, unless otherwise agreed in a Data Processing Agreement or Joint Controller Terms.

20.5 EU Data Hosting

Where EU-related customer or lead data is processed, Crew may use European hosting infrastructure, including European server regions of approved providers.

Server location does not by itself determine data protection roles or international transfer requirements. Crew may implement additional safeguards where required.

20.6 No Unauthorized Data Use

Users and Business Customers may not:

export personal data without authorization
sell personal data unlawfully
use Inquiry data for unrelated purposes
contact individuals without a lawful basis
store personal data outside approved systems where prohibited
share personal data with unauthorized third parties
continue using personal data after purpose expiration unless legally permitted

20.7 Data Incidents

Users and Business Customers must notify Crew immediately if they become aware of unauthorized access, loss, disclosure, misuse, compromise, or suspected compromise of personal data, accounts, devices, API credentials, CRM integrations, exports, documents, or Platform access.

21. LOCATION DATA, AUDIO, AND AI

21.1 Location Data

GPS, check-ins, or location documentation are not enabled by default unless offered as optional features or required by specific Deal Terms with appropriate notice and consent where required.

21.2 Audio and AI Summaries

Audio recording, call recording, voice recording, and AI-generated summaries are not enabled by default unless later introduced under separate terms, notices, and consent workflows where required.

21.3 Future Features

Crew may introduce AI, location, or audio features in the future. Such features may be subject to separate terms, privacy notices, consent requirements, and technical settings.

22. API, CSV, CRM, AND INTEGRATIONS

22.1 Export Tools

Crew may provide API, CSV, CRM, webhook, dashboard, or other export and integration features.

22.2 Security

Users and Business Customers using export or integration features must:

keep credentials secure
restrict access
use reasonable technical and organizational safeguards
prevent unauthorized exports
comply with data protection obligations
promptly report incidents
delete data when no longer needed or legally permitted

22.3 No Responsibility for External Systems

Crew is not responsible for Business Customer CRMs, external APIs, third-party systems, unauthorized downstream access, or misuse of exported data after lawful delivery to a Business Customer or authorized recipient.

23. MOBILE APP STORES

23.1 App Store Terms

If you download the Platform through Apple App Store, Google Play, or another app marketplace, your use may also be subject to the applicable app store terms.

23.2 Account Deletion

Where required by app store rules, Crew provides a method to request account deletion through the app settings or support process.

23.3 No Paid App Features by Default

Crew currently does not offer paid consumer app features by default. The Platform may display Platform Balance, Deal reporting, and payout information, but payout execution may occur outside the App.

23.4 Future Paid Features

Crew may introduce paid features, SaaS features, Business Customer features, subscriptions, premium tools, or paid professional features in the future. Such features may be subject to separate pricing, subscription, checkout, app store, or Business Customer terms.

24. FEES AND MONETIZATION

Crew may earn revenue through:

lead fees
customer inquiry fees
SaaS fees
Business Customer fees
Brand fees
success fees
platform fees
take rates
campaign fees
API fees
CRM integration fees
reporting fees
operator tools
premium professional features
other commercial arrangements

Crew is not required to disclose its margin, take rate, internal cost structure, Business Customer pricing, Community Growth Pool allocation, or commercial arrangements unless required by law or specific agreement.

25. THIRD-PARTY SERVICES

The Platform may integrate with or rely on third-party services, including:

hosting providers
Supabase
Google Cloud
payment providers
banking providers
card providers
identity verification providers
CRM systems
API providers
analytics providers
app stores
communication providers
Business Customer systems
data processors
automation providers
other service providers

Crew is not responsible for third-party outages, errors, data practices, fees, decisions, rejections, suspensions, policy changes, or failures.

26. INTELLECTUAL PROPERTY

26.1 Crew IP

Crew owns all rights in the Platform, including software, code, design, workflows, databases, dashboards, trademarks, logos, documentation, interfaces, analytics, models, systems, processes, and proprietary materials.

26.2 No Transfer

Except for the limited license granted in these Terms, no rights are transferred to you.

26.3 Feedback

If you provide feedback, ideas, suggestions, improvements, or recommendations, Crew may use them without restriction or compensation.

26.4 Brand IP

Brand logos, trademarks, materials, product information, and creative assets belong to the relevant Brand or rights holder.

Users may use Brand assets only as permitted by Deal Terms.

27. CONFIDENTIALITY

27.1 Confidential Information

Confidential Information includes non-public information about:

Crew
the Platform
Business Customers
Brands
Deals
pricing
payout rates
campaign terms
lead fees
success fees
Brand guidelines
technical systems
business plans
users
teams
workspaces
customer data
analytics
performance data
product roadmap
security features
internal processes

27.2 Obligations

You must protect Confidential Information, use it only for permitted Platform purposes, and not disclose it to unauthorized parties.

27.3 Survival

Confidentiality obligations survive termination of your account and these Terms.

28. ANTI-CIRCUMVENTION

28.1 No Circumvention

You may not use the Platform to identify, contact, solicit, transact with, or move Business Customers, Brands, Users, Independent Operators, partners, Deals, Inquiries, or opportunities outside the Platform to avoid tracking, fees, Deal Terms, documentation, compliance, or Platform protections.

28.2 No Unauthorized Direct Deals

Unless permitted by Deal Terms or approved by Crew, you may not move a Deal, Business Customer relationship, affiliate-like opportunity, Inquiry opportunity, or team opportunity outside the Platform.

28.3 No Data Misuse

You may not use Business Customer data, User data, Deal data, Inquiry data, Team data, or Platform data for unauthorized solicitation, competing services, resale, scraping, data brokerage, or independent databases.

29. SUSPENSION AND TERMINATION

29.1 Suspension

Crew may suspend, restrict, limit, or terminate your account, roles, Deals, Payouts, Platform Balance, API access, CRM export access, Business Customer access, Independent Operator access, Operator Spend Card access, or Platform access if Crew believes:

you violated these Terms
you violated Deal Terms
you violated law
you created legal risk
you created Business Customer risk
you created User harm
you engaged in fraud
your account was compromised
your documentation is suspicious
your Inquiries are suspicious
your Payouts are disputed
your Operator Spend Card use is suspicious
your use threatens Platform integrity
required verification is missing
required tax or payout information is missing
app store or third-party rules require action

29.2 Termination by User

You may stop using the Platform at any time and request account closure through app settings or support channels.

29.3 Termination by Crew

Crew may terminate your account or access if you violate these Terms, create risk, misuse the Platform, remain inactive, or if Crew discontinues the Platform or relevant services.

29.4 Effect of Termination

Upon termination:

your access may end
pending Deals may be cancelled
pending Payouts may be reviewed
Platform Balance may be reviewed
Operator Spend Card access may end
you must stop using Crew materials
you must delete unauthorized copies of data
confidentiality obligations continue
anti-circumvention obligations continue
tax and payment obligations continue
legal retention may continue
fraud and compliance reviews may continue

30. DISCLAIMERS

30.1 As-Is

The Platform is provided “as is” and “as available.” Crew disclaims all warranties to the fullest extent permitted by law.

30.2 No Warranty

Crew does not warrant that:

the Platform will be uninterrupted
the Platform will be error-free
Deals will be available
Business Customers will accept Inquiries
Payouts will be earned
tracking will always be accurate
third-party services will function
AI outputs will be accurate
matching will be successful
Inquiry data will always be accurate
Business Customer information will always be accurate
the Platform will meet your business goals

30.3 No Professional Advice

Crew does not provide legal, tax, financial, employment, immigration, accounting, insurance, medical, investment, or professional advice.

30.4 No Income Guarantee

Any examples, estimates, dashboards, leaderboards, Platform Balance displays, projections, or potential Payouts are illustrative or informational only and do not guarantee income.

31. LIMITATION OF LIABILITY

31.1 Exclusion of Damages

To the maximum extent permitted by law, Crew will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, loss of business, loss of goodwill, loss of data, loss of opportunities, loss of expected Payouts, or loss of expected Inquiries.

31.2 Liability Cap

To the maximum extent permitted by law, Crew’s total liability arising out of or relating to these Terms or the Platform will not exceed the greater of:

the amount you paid directly to Crew for Platform access in the three months before the claim
or USD 100

31.3 Exceptions

Some jurisdictions do not allow certain exclusions or limitations. In such jurisdictions, liability is limited to the maximum extent permitted by law.

31.4 Third-Party Conduct

Crew is not responsible for the conduct, Content, omissions, claims, products, services, bookings, accommodations, payments, rejections, exports, or actions of Users, Business Customers, Brands, Independent Operators, Creators, Independent Agents, payment providers, card providers, app stores, affiliate-like partners, CRM providers, API providers, or other third parties.

32. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Crew, its affiliates, officers, directors, employees, contractors, agents, members, managers, licensors, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your use of the Platform
your Content
your Deals
your Inquiries
your Customer Inquiry submissions
your API or CRM exports
your team
your workspace
your community arrangements
your accommodation or travel arrangements
your Operator Spend Card misuse
your violation of these Terms
your violation of Deal Terms
your violation of law
your advertising or disclosure practices
your tax obligations
your employment or contractor relationships
your data protection violations
your infringement of third-party rights
your fraud or misconduct

your disputes with Business Customers, Users, Independent Operators, customers, landlords, accommodation providers, travel providers, vendors, or third parties.

33. DISPUTES BETWEEN USERS, BUSINESS

CUSTOMERS, AND OPERATORS

33.1 Independent Relationships

Many relationships formed or managed through the Platform are between Users, Business Customers, Independent Operators, Creators, Independent Agents, customers, accommodation providers, vendors, or other third parties.

Crew is not responsible for disputes between such parties unless Crew is expressly a party to the relevant agreement.

33.2 Crew May Assist

Crew may, but is not required to, assist with dispute resolution, provide records, review documentation, or take Platform action.

33.3 No Obligation to Mediate

Crew has no obligation to mediate, arbitrate, enforce, or resolve disputes between Users, Business Customers, Independent Operators, customers, accommodation providers, vendors, landlords, or third parties.

34. GOVERNING LAW

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, except where mandatory local laws require otherwise.

35. ARBITRATION AND DISPUTE RESOLUTION

35.1 Informal Resolution

Before filing a claim, you agree to contact Crew through https://meet-crew.com/contact or the legal contact provided by Crew and attempt to resolve the dispute informally.

35.2 Binding Arbitration for U.S. Users

For Users located in the United States, disputes arising out of or relating to these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association or another arbitration provider selected by Crew, except where prohibited by law.

35.3 No Class Actions

To the fullest extent permitted by law, disputes must be brought individually and not as a class action, collective action, representative action, or private attorney general action.

35.4 Exceptions

Either party may seek relief in court for:

intellectual property infringement
unauthorized access
misuse of Confidential Information
data misuse
fraud
injunctive relief
claims that cannot legally be arbitrated

35.5 Non-U.S. Users

For Users outside the United States, mandatory local dispute resolution rights, forum rights, consumer rights, data protection rights, and business user rights remain unaffected where they cannot be waived by contract.

36. INTERNATIONAL USERS AND REGIONAL

ADDENDA

36.1 Global Availability

The Platform may be available globally. Availability in an app store or country does not mean that all features, Deals, Payouts, Business Customer tools, Operator tools, or inquiry distribution features are legal or available in that jurisdiction.

36.2 Local Law Compliance

You are responsible for complying with laws applicable to your location, business, content, advertising, data processing, customer contact, tax obligations, team arrangements, accommodation arrangements, and Deal participation.

36.3 Restricted Countries

Crew may restrict access from certain countries or regions due to sanctions, legal risk, payment limitations, Business Customer restrictions, or operational reasons.

36.4 Language Versions

The Platform may be available in English, German, French, Spanish, Italian, and other languages.

The English version of these Terms is the controlling version unless mandatory local law requires otherwise. Translations are provided for convenience and accessibility.

37. EU/EEA, UK, AND SWITZERLAND ADDENDUM

37.1 Mandatory Rights

If you are located in the EU, EEA, UK, or Switzerland, you may have mandatory legal rights that cannot be waived. Nothing in these Terms limits those rights.

37.2 Business User Confirmation

You confirm that you use the Platform for business or professional purposes.

37.3 Data Protection

Users located in or interacting with EU, EEA, UK, or Swiss data subjects may have additional privacy rights and obligations described in Crew’s Privacy Policy, Data Processing Terms, Joint Controller Terms, or regional privacy notices.

37.4 Anti-Spam and Customer Contact

Users and Business Customers must not contact customers by phone, email, SMS, WhatsApp, messaging app, or other channels unless they have a lawful basis and required consent.

37.5 Lead Consent

Where required, customer consent and opt-in records must be collected, documented, and made available to relevant recipients for compliance verification.

37.6 DSA and Platform Notices

Where applicable, Crew may provide mechanisms for reporting illegal content, unlawful Deals, prohibited products, misuse, or other concerns.

Crew may provide additional information about moderation, restrictions, ranking, matching, complaints, and appeals where required.

37.7 No Unauthorized Door-to-Door

Door-to-door or similar field activities are not permitted unless expressly enabled by Deal Terms and Field Conduct Policy.

37.8 Switzerland

Swiss users and Swiss data may be subject to additional privacy or data protection requirements described in supplemental notices.

38. NORTH AMERICA ADDENDUM

38.1 United States

U.S. Users are subject to the arbitration and class action waiver provisions in these Terms, except where prohibited by law.

38.2 Canada

Canadian Users are responsible for complying with applicable privacy, anti-spam, advertising, business, tax, and consumer protection laws.

38.3 U.S. State Privacy

If you are located in a U.S. state with specific privacy rights, additional rights may be described in Crew’s Privacy Policy.

39. FUTURE REGIONAL ADDENDA

Crew may publish additional regional addenda for jurisdictions including, without limitation:

Mexico
Australia
Spain
Italy
Austria
Germany
Netherlands
Poland
Sweden
Denmark
France
Canada
United Kingdom
Switzerland
other countries or regions
Such addenda may supplement these Terms where required by law or business operations

40. EXPORT CONTROL AND SANCTIONS

You may not use the Platform if you are located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions, or if you are on a restricted party list.

You may not use the Platform for prohibited end uses or in violation of export control, sanctions, antimoney laundering, or anti-corruption laws.

41. ANTI-BRIBERY, ANTI-CORRUPTION, AND AML

You may not use the Platform to:

offer or receive bribes
engage in corruption
launder money
evade sanctions
conceal illegal proceeds
falsify records
make improper payments
manipulate Payouts
engage in fraudulent transactions

Crew may request information, freeze Payouts, suspend accounts, restrict access, or report activity where required or appropriate.

42. CHANGES TO THESE TERMS

42.1 Updates

Crew may update these Terms from time to time.

42.2 Notice

Crew may notify you through the Platform, email, app notification, website posting, or other reasonable means.

42.3 Continued Use

Your continued use of the Platform after updated Terms become effective means you accept the updated Terms.

42.4 Material Changes

Where required by law, Crew will provide advance notice of material changes and may request affirmative acceptance.

43. CONTACT

For questions, notices, support requests, complaints, or legal inquiries, contact Crew through:

Contact Form: https://meet-crew.com/contact

Compliance Contact: compliance@meet-crew.com

Support Contact: support@meet-crew.com

Privacy Contact: privacy@meet-crew.com

Crew Studio Ventures LLC [Registered Address] Wyoming, United States

44. MISCELLANEOUS

44.1 Entire Agreement

These Terms, together with applicable supplemental terms, Deal Terms, Business Customer Terms, Payout Terms, Privacy Policy, Data Processing Terms, Joint Controller Terms, Operator Terms, Content Rights Terms, and Platform Policies, form the entire agreement between you and Crew regarding the Platform.

44.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

44.3 No Waiver

Crew’s failure to enforce a provision is not a waiver.

44.4 Assignment

You may not assign your rights or obligations without Crew’s consent. Crew may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, corporate restructuring, or by operation of law.

44.5 Force Majeure

Crew is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, internet failures, app store actions, government actions, thirdparty outages, payment processor outages, bank outages, card provider outages, cyberattacks, regulatory changes, or infrastructure failures.

44.6 Headings

Headings are for convenience only and do not affect interpretation.

SCHEDULE 1 — STANDARD DEAL TERMS

TEMPLATE These Standard Deal Terms apply only where incorporated into a specific Deal.

1. Deal Name

[Insert Deal Name]

2. Business Customer / Brand

[Insert Business Customer or Brand]

3. Deal Type

This Deal is a:

Lead Generation Deal
Customer Inquiry Distribution Deal
Exclusive Inquiry Deal
Shared Inquiry Deal
Matched Inquiry Deal
Performance Campaign
B2B Marketing Operations Deal
B2B Sales Operations Deal
Brand Deal
Affiliate-like Deal
Referral Deal
Content Deal
Restricted Energy/Solar Deal
Other: [Insert]

4. Crew’s Role

For this Deal, Crew acts as:

platform provider
inquiry infrastructure provider
campaign management platform
documentation tool
administrative facilitator
payout request facilitator
Business Customer technology provider
processor
controller
joint controller
other: [Insert]

5. Eligibility

Participants must meet the following requirements:

[Insert role requirements] [Insert verification requirements] [Insert region requirements] [Insert compliance requirements] [Insert Business Customer approval requirements]

6. Inquiry Type

The Inquiry type is:

Exclusive Inquiry
Shared Inquiry
Matched Inquiry
Hyperplace-routed Inquiry
other: [Insert]

7. Valid Inquiry Criteria

A Valid Inquiry must meet:

required minimum data fields
reachability requirements
confirmed interest requirements
product suitability requirements
region requirements
consent requirements
OTP/signature requirements
Business Customer requirements
Deal-specific criteria: [Insert]

8. Payout Trigger

Payout is triggered by:

accepted Valid Inquiry
Qualified Inquiry
appointment
sale
payment receipt
other: [Insert]
Unless stated otherwise, standard Deals trigger payout after accepted Valid Inquiry

9. Payout Amount

User Payout: [Insert Amount] per [Valid Inquiry / Qualified Inquiry / Event / Sale / Other]

10. Rejection Window

Business Customer may reject an Inquiry within:

48 hours by default
or another period: [Insert]

11. Rejection Reasons

Permitted rejection reasons:

duplicate
unreachable
no confirmed interest
invalid contact data
wrong region
missing consent
product ineligibility
technical infeasibility
fraud suspicion
missing required fields
other: [Insert]

12. Payout Request

Approved amounts are added to Platform Balance and may be requested once the minimum payout threshold is reached.

13. Prohibited Conduct

Users may not:

generate fake Inquiries
manipulate consent
mislead customers
submit duplicates
use unauthorized channels
make false product claims
violate restricted vertical rules
use prohibited marketing methods
violate law

14. Data Handling

Users and Business Customers must process Inquiry data only as permitted by Deal Terms, Privacy Notices, consent records, and law.

15. Special Terms

[Insert Deal-specific terms]

SCHEDULE 2 — PAYOUT TERMS

1. Platform Balance

Platform Balance is an informational ledger, not a bank account, wallet, stored value account, e-money account, or payment account.

2. Minimum Threshold

Minimum Payout Request threshold: 500 EUR unless otherwise stated.

3. Payout Request

Users must request payout through the Platform.

4. Payout Method

Payout may be made through bank transfer, Mercury, Stripe Connect, or another approved payment rail.

5. Verification

Payout requires completed verification, tax information, valid bank details, and compliance approval.

6. No Crypto

Crew does not support cryptocurrency payouts.

7. Fees

Crew generally covers standard bank fees but may pass on extraordinary or error-related fees.

8. Holds

Crew may hold payouts for fraud, compliance, tax, dispute, Business Customer, payment provider, legal, or verification reasons.

SCHEDULE 3 — INDEPENDENT OPERATOR TERMS

1. Independent Status

Independent Operators are independent business users and not Crew employees, agents, representatives, franchisees, or branch managers.

2. Teams and Workspaces

Independent Operators may manage their own teams and workspaces through the Platform.

3. Responsibility

Independent Operators are solely responsible for their own business operations, teams, expenses, tax matters, insurance, compliance, housing arrangements, travel arrangements, and internal agreements.

4. No Crew Representation

Independent Operators may not represent any team, workspace, accommodation, session, or community as Crew-operated.

5. Operator Spend Card

Selected Verified Independent Operators may receive Operator Spend Card access under Crew’s approval and spend controls.

6. Misuse

Misuse of IO tools, Operator Spend Card, data, Platform features, or Business Customer relationships may result in suspension, removal, reimbursement obligations, and legal action.

SCHEDULE 4 — OPERATOR SPEND CARD POLICY

1. Purpose

Operator Spend Card access is intended only for pre-approved business expenses connected to independent community, campaign, travel, accommodation, workspace, or session-related activities.

2. Pre-Approval Required

Independent Operators must request approval before using the Operator Spend Card.

Required information may include:

session name
city/country
start date and end date
purpose
Deal or campaign reference
expected participants
requested budget
expense type
provider name
booking URL
risk notes
confirmation that IO is contracting party

3. Controls

Crew may define:

card limit
transaction limit
merchant category
valid period
approved purpose
receipt deadline
documentation requirements

4. Prohibited Use

Operator Spend Card may not be used for:

personal expenses
cash withdrawals
crypto
gambling
adult services
weapons
tobacco
unauthorized retail purchases
unauthorized transfers
prohibited merchants
expenses outside approved purpose

5. Receipts

Receipts and documentation must be uploaded within the required timeframe, generally within 48 hours.

6. No Housing Provider

Operator Spend Card use does not make Crew a housing provider, landlord, tenant, travel provider, broker, guarantor, or party to any third-party booking.

7. No User Debt

Operator Spend Card expenses do not create personal repayment obligations for Creators or Independent Agents.

SCHEDULE 5 — COMMUNITY SPACES POLICY

1. Independent Spaces

Community spaces, creator apartments, shared living spaces, Airbnbs, local hubs, and workspaces are independently organized by Users or Independent Operators.

2. No Crew Operation

Crew does not operate, rent, lease, manage, broker, guarantee, or supervise such spaces.

3. No Crew Branding

No space may be marketed as a Crew house, Crew apartment, Crew office, Crew accommodation, Crew branch, or Crew-operated location without written permission.

4. User Responsibility

Users and Independent Operators are responsible for all third-party arrangements, costs, damages, disputes, safety, local law, insurance, and documentation.

5. Voluntary Participation

Participation in any community, accommodation, workspace, travel, or session arrangement is voluntary.

SCHEDULE 6 — CONTENT RIGHTS TERMS

1. Deal-Specific Rights

Content rights must be defined in Deal Terms.

2. Paid Usage

Business Customers may use Creator Content for paid ads, whitelisting, Spark Ads, dark posts, paid social, landing pages, or other commercial usage only if Deal Terms expressly allow it.

3. Scope

Deal Terms should define:

channels
duration
territory
edits
paid usage
organic usage
attribution
exclusivity
usage fees

4. Disclosures

Creators must disclose paid, sponsored, affiliate-like, referral, or incentivized relationships where required.

SCHEDULE 7 — RESTRICTED VERTICALS POLICY

1. Prohibited Verticals

Unless Crew expressly approves otherwise, the following are prohibited:

finance
insurance
health
medical
crypto
gambling
tobacco
nicotine
political
weapons
illegal products
unsafe products

2. Restricted Verticals

Energy and Solar are restricted and require specific Deal Terms.

3. Restricted Vertical Approval

Crew may require additional review, documentation, Business Customer verification, consent records, claim approval, and compliance controls.

SCHEDULE 8 — FIELD CONDUCT PLACEHOLDER

Field Activities, including door-to-door, in-person customer acquisition, street promotion, or event solicitation, are not enabled by default.

If Crew enables Field Activities, Users must accept a separate Field Conduct Policy before participation.

SCHEDULE 9 — DATA ROLE FRAMEWORK

Crew may act as different data protection roles depending on the feature and context.

1. Crew as Controller

Crew may act as controller for:

account data
verification data
Platform security
fraud prevention
payout records
support
analytics
Platform operation
compliance records
Deal acceptance logs

2. Crew as Processor

Crew may act as processor where a User, Independent Operator, or Business Customer uses Crew primarily as a software tool to store, manage, or process data under that party’s instructions.

3. Crew as Joint Controller

Crew may act as joint controller where Crew and another party jointly determine purposes and means of processing, including certain campaign, matching, distribution, or Lead processing scenarios.

4. Recipients as Separate Controllers

Business Customers receiving Inquiries may act as separate controllers for their own use of the data.

5. Required Addenda

Where required, parties must enter into:

Data Processing Agreement
Joint Controller Terms
Standard Contractual Clauses
UK Addendum
Subprocessor Terms
Data Transfer Addendum
or similar documents